- Customer retention & portfolio management
- Calling existing customers who are considering closure, foreclosure, switching or discontinuing products
- Understanding the reason for attrition and addressing customer concerns
- Save/retention calls and negotiating appropriate solutions within bank policy
- Building long-term customer relationships and improving customer loyalty
- Identifying cross-sell/up-sell opportunities among existing customers
- Resolving customer queries and coordinating with internal teams for faster resolution
- Monitoring potential churn/attrition customers and taking proactive action
- Maintaining high standards of customer service and compliance
- Achieving individual retention, revenue and cross-sell targets
- Maintaining accurate call/customer interaction records and following prescribed processes
Pay: ₹400,000.00 - ₹6,200,000.00 per year
Advantages:
- Health insurance
- Paid time off
- Provident Fund