We are HIRING!!!! Front of House (FOH) – Wellesley Hotel

Company: Wellesley Hotel
Location: Camp, Pune
Job Type: Full-Time
Experience: Minimum 1 year in Front Office / Front of House / Hospitality
Salary: based on experience
Shift: Rotational Shifts (ONLY FOR MALES) (Females last shift 12pm-9pm)
Joining: Immediate Joiner Preferred

About Wellesley Hotel

Wellesley Hotel is a 24-room boutique hotel located in the heart of Camp, Pune. Set within a beautifully restored heritage building, the hotel combines contemporary design, art, and thoughtful hospitality to create a distinctive guest experience.

We are looking for a Front of House Executive who is warm, professional, confident, and passionate about hospitality. The ideal candidate should be comfortable interacting with guests and handling day-to-day Front Office operations.

Key Responsibilities

- Welcome and assist guests with a warm and professional approach.
- Handle guest check-ins and check-outs efficiently.
- Manage reservations, bookings, cancellations, and guest requests.
- Respond to guest queries through phone, email, and in-person interactions.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth operations.
- Handle guest complaints and concerns professionally and ensure timely resolution.
- Maintain accurate guest records and operational documentation.
- Assist guests with information regarding hotel facilities, services, and local recommendations.




- Monitor the Front Office area and ensure it is maintained to the required standards.
- Handle billing, payments, and basic cash-handling responsibilities when required.
- Follow hotel SOPs, grooming standards, and company policies.
- Ensure a high standard of guest service throughout the guest journey.

Requirements

- Minimum 1 year of experience in Front Office, Front of House, Guest Relations, or a similar hospitality role.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Skilled appearance and positive attitude.
- Ability to handle guest complaints and challenging situations calmly.
- Good organisational and multitasking skills.
- Comfortable working in rotational shifts, including weekends and public holidays.
- Basic computer knowledge; experience with hotel PMS is an advantage.
- Candidates who can join immediately will be preferred.

What We Look For

We are looking for someone who is:

- Guest-focused and service-oriented.
- Confident and well-spoken.
- Presentable and professional.
- Responsible and proactive.
- A team player with a positive attitude.
- Comfortable working in a fast-paced hospitality environment.

Interested candidates can apply with their updated CV. ([email protected])

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Front of House (India)
🏢 Wellesley Hotel
📍 India