Job Summary

We are looking for a professional, confident, and well-organized Front Office Executive to manage the school's reception and front-office operations. The candidate will be responsible for welcoming students, parents, visitors, and staff, handling calls and correspondence, coordinating with various departments, and ensuring smooth day-to-day front-office functioning.

The ideal candidate should have excellent English communication skills, a pleasant personality, strong coordination abilities, and positive administrative skills.

Key Responsibilities

1. Front Office Management

- Manage the school's reception/front desk professionally and efficiently.
- Welcome and assist parents, visitors, students, vendors, and other stakeholders.
- Maintain a professional and welcoming environment at the reception.
- Handle incoming and outgoing calls and direct them to the appropriate department/person.
- Receive, record, and distribute messages, documents, courier, and correspondence.
- Maintain visitor records and issue visitor passes as per school procedures.
- Handle general enquiries and provide accurate information regarding school processes, timings, events, and facilities.

2. Coordination

- Coordinate effectively with the Principal, School Administrator, teachers, transport, accounts, HR, security, housekeeping, and other departments.
- Coordinate parent appointments and meetings with school authorities.
- Communicate important information and updates to parents and staff as instructed.
- Support coordination of school events, meetings, workshops, orientations, and other activities.
- Follow up with concerned departments to ensure tasks are completed on time.
- Assist in maintaining smooth communication between the front office and other school departments.

3. Communication

- Handle all communication with parents, students, staff, and visitors professionally.
- Draft and send professional emails, notices, messages, and routine correspondence.
- Maintain high standards of spoken and written English.




- Respond to queries politely and confidently, both over the phone and in person.
- Escalate sensitive or important matters to the appropriate authority promptly.

4. Administrative Support

- Maintain front-office records, registers, files, and documentation.
- Assist with student/parent information and routine administrative documentation.
- Manage appointment schedules and meeting calendars.
- Support the administration team with data entry, reports, printing, scanning, and filing.
- Maintain confidentiality of student, parent, staff, and school information.
- Assist in emergency communication and follow established school protocols.

5. Parent & Visitor Handling

- Handle parent and visitor interactions with patience and professionalism.
- Understand the nature of enquiries and direct them to the appropriate person.
- Manage difficult or sensitive situations calmly and escalate them when required.
- Ensure that all visitors follow school security and visitor-management procedures.

Required Skills & Competencies

- Strong English communication skills – verbal and written.
- Excellent interpersonal and coordination skills.
- Pleasant, confident, and professional personality.
- Strong customer-service orientation.
- Good telephone etiquette.
- Ability to multitask and prioritize work.
- Strong follow-up and organizational skills.
- Good attention to detail.
- Ability to handle confidential information responsibly.
- Proficiency in MS Office – Word, Excel, PowerPoint, Outlook/email.
- Basic knowledge of office administration and documentation.
- Ability to work effectively in a fast-paced school environment.

Qualification & Experience

- Graduate in any discipline.
- 1–3 years of experience in front office, reception, administration, customer service, or a similar role.
- Experience in a school/educational institution will be an advantage.
- Candidates with strong English communication and professional presentation skills will be preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Desk Executive (India)
🏢 Universal Education
📍 India