JOB DESCRIPTION – HOSTESS

Department: Food & Beverage / Restaurant
Position: Hostess
Reports To: Restaurant Manager / F&B; Manager
Location: Hotel / Restaurant

Job Purpose

To provide a warm, welcoming, and professional first impression to all guests. The Hostess is responsible for greeting guests, managing seating arrangements, handling reservations, and ensuring a smooth and pleasant guest experience from arrival to departure.

Key Responsibilities1. Guest Welcome & Reception

- Greet and welcome all guests with a warm and courteous attitude.
- Escort guests to their tables and assist with seating arrangements.
- Maintain a professional appearance and follow hotel grooming standards.
- Communicate confidently and politely with guests.

2. Reservation & Seating Management

- Manage restaurant reservations, walk-ins, and table allocations.
- Maintain updated reservation and seating charts.
- Coordinate with the restaurant team regarding table availability.
- Manage waiting lists during peak hours and provide accurate waiting-time information.
- Ensure proper rotation of tables to support efficient restaurant operations.

3. Guest Service

- Understand guest preferences and special requests.
- Assist guests with menu information and restaurant facilities when required.
- Coordinate with Service, Kitchen, and F&B; teams to ensure smooth service.
- Handle basic guest queries and complaints professionally and escalate issues when required.
- Follow up with guests to ensure satisfaction.

4. Communication & Coordination

- Maintain effective communication with the Restaurant Manager, Captain, Servers, and Kitchen team.
- Inform the service team about VIP guests, special occasions, dietary requirements, and other guest preferences.
- Coordinate table setup and special arrangements for birthdays, anniversaries, corporate guests, and VIPs.

5. Restaurant Operations

- Ensure the entrance, hostess desk, waiting area, and reception area remain clean and presentable.
- Maintain guest records,



reservation details, and relevant reports.
- Assist in monitoring restaurant occupancy and table status.
- Support the F&B; team during busy periods and special events.

Guest Relations

- Build positive relationships with regular and VIP guests.
- Remember and recognize repeat guests wherever possible.
- Handle guest feedback with patience and professionalism.
- Maintain confidentiality of guest information.

Hygiene & Safety

- Follow hotel hygiene, sanitation, and food-safety standards.
- Maintain personal grooming and hygiene at all times.
- Follow hotel safety, emergency, and security procedures.

Key Skills & Competencies

- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-focused approach.
- Good knowledge of restaurant operations.
- Strong guest-handling and problem-solving skills.
- Ability to work under pressure during peak hours.
- Valuable coordination and teamwork skills.
- Basic computer knowledge and familiarity with reservation/POS systems.
- Positive command of English and Hindi; additional languages are an advantage.

Qualification & Experience

- Qualification: Graduate / Diploma in Hotel Management or equivalent preferred.
- Experience: 1–3 years of experience as a Hostess, Guest Relations Executive, Restaurant Receptionist, or similar role in a hotel/restaurant.
- Freshers with excellent communication skills may also be considered.

Grooming Standards

- Maintain a neat, well-groomed, and professional appearance.
- Wear the prescribed uniform properly.
- Maintain appropriate hairstyle, makeup, footwear, and personal hygiene as per hotel standards.

Performance Indicators

- Guest satisfaction and feedback.
- Efficient table and reservation management.
- Accuracy of reservations and seating arrangements.
- Professionalism and grooming.
- Team coordination.
- Complaint handling and service recovery.
- Compliance with hotel SOPs and standards.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid time off

Work Location: In person

📌 F&B Host/Hostess (India)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 India