Role Overview

The Games Experience Executive is responsible for delivering a fun, safe, and engaging experience for guests across all gaming zones. This role involves assisting customers, managing game operations, and ensuring all equipment is functioning smoothly. The candidate will play a key role in enhancing customer satisfaction through active interaction and on-ground support.

Key Responsibilities

Game Floor Operations

· Manage day-to-day operations across gaming zones and other attractions.

· Ensure all gaming equipment is functional, clean, and ready for use.

· Perform basic troubleshooting and coordinate with technical teams for maintenance and repairs.

Customer Experience

· Greet and assist guests, explaining game rules and usage where required.

· Ensure a safe, engaging, and enjoyable experience for all customers.

· Handle customer queries, concerns, and minor complaints in a professional manner.

On-Ground Support & Engagement

· Actively engage with guests on the floor to enhance their overall experience.

· Monitor gameplay and ensure fair usage and adherence to safety guidelines.

· Support group activities, parties,



and events as required.

Safety & Compliance

· Ensure all safety protocols are followed across gaming zones.

· Guide customers on safety instructions before gameplay.

· Report any hazards, incidents, or equipment issues immediately.

Coordination & Reporting

· Coordinate with operations and technical teams for smooth functioning.

· Maintain basic logs for game usage, issues, and daily activities.

· Support supervisors in daily operational requirements.

Required Skills & Qualifications

· 1–3 years of experience in gaming, entertainment, hospitality, or customer-facing roles.

· Strong communication and interpersonal skills.

· Customer-focused attitude with high energy and enthusiasm.

· Basic technical understanding of gaming equipment is an advantage.

· Ability to work in shifts, weekends, and holidays.

· Comfortable working in a fast-paced, high-energy environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:

- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Games Experience Executive (India)
🏢 Locobear
📍 India