Key Responsibilities

1. Sales & Business Performance

- Drive sales and profitability across all stores within the assigned cluster.
- Achieve monthly, quarterly, and annual sales targets.
- Analyze store-wise sales performance, conversion, ATV, UPT, and other key retail metrics.
- Identify business opportunities and implement action plans to improve store performance.
- Monitor daily sales and ensure timely corrective actions for underperforming stores.

2. Store Operations

- Oversee the day-to-day operations of multiple stores.
- Ensure adherence to company policies, SOPs, and operational standards.
- Conduct regular store visits and audits.
- Ensure proper stock management, inventory accuracy, and timely replenishment.
- Coordinate with merchandising, warehouse, finance, and other departments for smooth operations.
- Ensure stores maintain House of Fett's visual merchandising and brand presentation standards.

3. Team Management & Development

- Lead, motivate, and develop Store Managers and retail teams.
- Set clear performance expectations and review team performance regularly.
- Identify training and development needs and coordinate relevant training programs.
- Support recruitment, onboarding, and retention of key retail talent.
- Build a strong performance-driven and customer-centric culture.

4. Customer Experience

- Ensure a premium and consistent customer experience across all stores.
- Monitor customer feedback and resolve escalated customer concerns.
- Drive clienteling, customer relationship management, and repeat business.
- Encourage teams to build strong relationships with high-value and repeat customers.

5. Inventory & Loss Prevention

- Monitor stock levels, ageing inventory, transfers, and stock movement.




- Ensure regular stock audits and minimize shrinkage and stock discrepancies.
- Work closely with the merchandising team to optimize product availability across stores.
- Ensure proper handling of high-value merchandise.

6. Reporting & Analysis

- Prepare and review regular store-wise performance reports.
- Track sales, inventory, manpower, and operational KPIs.
- Present business updates and action plans to senior management.
- Use data and market insights to make informed business decisions.

Required Skills & Competencies

- Strong leadership and people-management skills.
- Excellent understanding of fashion/premium retail operations.
- Strong sales and business acumen.
- Positive analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong customer-service orientation.
- Ability to manage multiple stores and teams simultaneously.
- Good knowledge of retail KPIs, POS, CRM, and inventory systems.
- Strong negotiation and stakeholder-management skills.
- Willingness to travel between stores within the assigned cluster.

Qualification

- Graduate degree in Retail Management, Fashion Management, Business Management, or a related field preferred.
- MBA/Retail Management qualification will be an advantage.

Key KPIs

- Cluster sales target achievement.
- Store-wise revenue and profitability.
- Sales growth and like-to-like growth.
- Conversion Rate.
- Average Transaction Value (ATV).
- Units Per Transaction (UPT).
- Customer retention and repeat business.
- Inventory accuracy and stock ageing.
- Shrinkage/loss control.
- Employee productivity and retention.
- Customer satisfaction.
- Operational compliance and audit scores.

Exp- 6 to 8 years

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Cluster Manager (India)
🏢 House of Fett
📍 India