We are seeking an empathetic and proactive Operations Executive to support patients and their families during their recovery journey. You will serve as their primary guide, ensuring a smooth care experience and maintaining explicit communication between families and our medical teams.
Key Responsibilities
- Support: Welcome new patients, answer non-medical questions, and guide families through the facility.
- Communication: Act as a bridge between families and clinical teams regarding recovery goals and care plans.
- Problem Solving: Listen to feedback, resolve complaints promptly, and work with staff to fix operational issues.
- Feedback: Conduct regular check-ins during admission and exit surveys at discharge to improve patient satisfaction.
Requirements
- Education: Degree or Diploma in Hospital Administration.
- Experience: 0–1 years (Fresh graduates are welcome!).
- Location: In-person / On-site.