- Gain thorough knowledge of Clocktos products, their features, functionality, and key benefits to effectively address client queries and provide appropriate solutions.
- Develop and maintain positive client relationships by understanding their needs, handling concerns, and providing timely assistance through calls, emails, and remote support tools such as AnyDesk.
- Provide product onboarding and training to clients and end users, helping them understand and effectively utilize Clocktos solutions.
- Coordinate with the Sales and Marketing teams for client meetings, product presentations, and demonstrations, clearly communicating the features and benefits of Clocktos.
- Conduct engaging product demos for new and existing clients and explain how Clocktos can meet their specific business requirements.
- Create and update customer support materials such as user manuals, FAQs, troubleshooting guides, and best-practice documents.
- Serve as the main contact for assigned clients, ensuring regular follow-ups, prompt resolution of issues, and robust long-term customer relationships.
- Visit client locations when required and remain flexible to travel for meetings, support, training, and product implementation.
Pay: Up to ₹40,000.00 per month
Work Location: In person
📌 Customer Support Engineer (Chennai)
🏢 Voicedots Infotech
📍 Chennai
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