Job Summary

We are looking for an experienced and customer-focused Store Manager to manage the day-to-day operations of a Specsmakers retail store. The Store Manager will be responsible for achieving sales targets, delivering an excellent customer experience, managing store staff, maintaining inventory accuracy, and ensuring smooth and efficient store operations.

The ideal candidate should have strong leadership, sales, communication, and people-management skills, with a passion for retail and customer service.

Key Responsibilities1. Sales & Business Performance

- Achieve and exceed monthly and annual store sales targets.
- Drive revenue, conversion, average bill value, and other key retail performance metrics.
- Monitor daily sales performance and implement action plans to improve results.
- Identify opportunities to increase sales through effective product recommendations and upselling.
- Ensure promotional campaigns and company initiatives are effectively executed at the store.

2. Customer Experience

- Ensure every customer receives a welcoming, professional, and personalized shopping experience.
- Handle customer queries, complaints, and escalations promptly and professionally.
- Maintain high standards of customer service and store presentation.
- Encourage the team to understand customer needs and recommend suitable eyewear products.

3. Team Management

- Lead, motivate, coach, and develop the store team.
- Allocate daily responsibilities and prepare staff schedules/rosters.
- Monitor individual and team performance against targets.
- Conduct regular team briefings and performance reviews.




- Train employees on products, sales techniques, customer service, and company processes.
- Maintain discipline and a positive working environment.

4. Store Operations

- Ensure smooth day-to-day functioning of the store.
- Maintain store cleanliness, visual merchandising, product displays, and overall appearance.
- Ensure compliance with company policies, SOPs, and operational guidelines.
- Monitor store opening and closing procedures.
- Ensure proper handling of cash, billing, collections, and daily reconciliation.
- Coordinate with other departments to resolve operational issues.

5. Inventory Management

- Maintain accurate stock levels and ensure proper inventory control.
- Monitor stock movement, replenishment, transfers, and ageing inventory.
- Conduct regular stock audits and ensure discrepancies are addressed.
- Ensure products are properly displayed, stored, and handled.
- Minimize stock loss, damage, and inventory discrepancies.

6. Reporting & Compliance

- Prepare and submit daily, weekly, and monthly store performance reports.
- Track key performance indicators and identify areas for improvement.
- Ensure compliance with company policies, statutory requirements, and safety standards.




- Maintain proper documentation and store records.

Key Performance Indicators (KPIs)

- Achievement of sales targets
- Store revenue and growth
- Customer conversion rate
- Average transaction value
- Customer satisfaction
- Team productivity
- Inventory accuracy
- Stock loss/shrinkage
- Employee retention and performance
- Store audit and operational compliance

Required Skills & Qualifications

- Graduate degree or equivalent qualification preferred.
- 2–5 years of experience in retail sales/store management, preferably in eyewear, fashion, lifestyle, consumer electronics, or other customer-facing retail sectors.
- Strong sales and business-development orientation.
- Excellent communication and interpersonal skills.
- Robust leadership and team-management abilities.
- Good customer-handling and problem-solving skills.
- Basic knowledge of inventory management and retail operations.
- Comfortable working with sales reports and performance metrics.
- Ability to work in a target-driven environment.
- Willingness to work weekends and retail shifts as required.

Preferred Competencies

- Customer-centric mindset
- Strong ownership and accountability
- Leadership and people development
- Sales orientation
- Decision-making and problem-solving
- Planning and execution
- Adaptability and willingness to learn
- Good knowledge of local market/customer preferences

Pay: ₹28,000.00 - ₹42,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Store Manager (Chennai)
🏢 Logskim Solutions Private
📍 Chennai