Company: Mahalaxmi Group
Location: Zen Pimpri, PCMC
Industry: Real Estate

About Us
Mahalaxmi Group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while maintaining professionalism, transparency, and efficiency in all our processes.

Position Overview
We are looking for a CRM Executive to manage and nurture client relationships after the booking stage. The ideal candidate will have 5+ years of experience in CRM or post-sales operations in real estate. This role involves coordinating payments, agreements, and documentation, while maintaining accurate client records in the CRM to ensure a smooth and satisfactory post-booking experience.

Key Responsibilities

- Manage end-to-end customer relationship management processes.
- Handle customer queries, complaints, and escalations effectively.
- Ensure excellent customer experience throughout the sales and post-sales cycle.
- Coordinate with sales, legal, finance, and operations teams for smooth customer service.
- Maintain and update customer databases and CRM systems.
- Monitor customer feedback and implement service improvement initiatives.




- Track customer interactions and prepare CRM reports and MIS.
- Ensure timely documentation and follow-up with clients.
- Build strong long-term relationships with customers and channel partners.
- Support collection follow-ups and possession coordination when required.

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Marketing, or related field.
- 5+ years of experience in CRM, customer service, or client relationship management, preferably in real estate.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and Microsoft Office.
- Ability to manage multiple customer interactions efficiently.
- Strong coordination and organizational skills.

Preferred Candidate

- Experience in real estate CRM and post-sales processes.
- Customer-centric approach with professional attitude.
- Ability to work under pressure and meet deadlines.
- Strong follow-up and relationship management skills.

Pay: ₹60,000.00 - ₹70,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 CRM Executive (Pimpri-Chinchwad)
🏢 Mahalaxmi Group
📍 Pimpri-Chinchwad