Experience: 3–4 years in an agency/client-facing role Location: On-site Employment Type: Full-time
About the Role Perceptkraft is a digital marketing agency working with clients across real estate, financial services, and manufacturing. We're looking for a Client Servicing Manager who can own client relationships end-to-end — from briefing internal teams to ensuring campaigns and deliverables land on time and on brand.
Key Responsibilities
- Act as the primary point of contact for a portfolio of clients, managing day-to-day communication and expectations
- Translate client requirements into clear briefs for the creative, social media, and performance marketing teams
- Track project timelines, deliverables, and approvals; flag delays proactively
- Prepare and present monthly/quarterly performance reports and review decks to clients
- Identify upsell and account growth opportunities within existing client accounts
- Resolve client escalations calmly and find workable solutions with internal teams
- Maintain account documentation — scopes of work, contracts, billing cycles — in coordination with leadership
Requirements
- 3–4 years in client servicing/account management, ideally at a marketing, advertising, or creative agency
- Robust written and verbal communication skills; comfortable presenting to senior client stakeholders
- Working understanding of digital marketing deliverables (social media, performance campaigns, creative/design output)
- Organized, detail-oriented, and able to juggle multiple client accounts simultaneously
- Proficiency with tools like Google Sheets/Excel, Notion, or similar project trackers
Good to Have
- Experience servicing real estate, BFSI, or manufacturing clients
- Familiarity with reporting tools (Google Data Studio/Looker Studio, Meta/Google Ads dashboards)