Shree Bajrang Motors Pvt. Ltd. is an Authorised Service Center of Ashok Leyland Heavy Commercial Vehicles, providing professional service, maintenance, repair, warranty and customer support services for heavy commercial vehicles.

We are looking for a Customer Relationship Executive (CRE) who can effectively manage customer interactions, coordinate with the workshop team, and ensure a high level of customer satisfaction.

Key Responsibilities:

- Welcome customers and understand their vehicle service/repair requirements.
- Handle customer inquiries through phone calls, WhatsApp, and in-person communication.
- Prepare and maintain customer information, vehicle history, and service records.
- Coordinate with service advisors, workshop supervisors, technicians, and the parts department for timely completion of customer jobs.
- Follow up with customers regarding vehicle status, pending repairs, approvals, and delivery.
- Keep customers informed about additional repairs, parts requirements, and estimated delivery timelines.
- Make post-service follow-up calls to check customer satisfaction and collect feedback.
- Handle customer complaints professionally and coordinate with the concerned department for resolution.
- Maintain records of customer complaints, feedback, and follow-up actions.
- Conduct customer satisfaction calls and work towards improving customer retention.
- Inform customers about periodic maintenance, preventive maintenance and upcoming service requirements.
- Maintain regular contact with fleet owners, transporters, and other commercial vehicle customers.




- Support the workshop team in improving customer retention and repeat business.
- Coordinate customer appointments and service schedules.
- Ensure proper documentation of customer interactions and complaints.
- Assist in achieving workshop customer satisfaction, retention, and service revenue targets.
- Prepare daily/weekly reports related to customer calls, follow-ups, complaints and satisfaction.
- Ensure professional communication and adherence to company and Ashok Leyland customer-service standards.

Required Skills:

- Excellent communication and interpersonal skills.
- Positive customer-handling and relationship-management skills.
- Ability to communicate professionally in Hindi and English; knowledge of the local language will be an advantage.
- Knowledge of MS Excel, MS Word, email, and WhatsApp.
- Good follow-up and coordination skills.
- Ability to handle customer complaints calmly and professionally.
- Good telephone etiquette.
- Strong attention to detail and record-keeping ability.
- Positive attitude and willingness to work in a fast-paced workshop environment.
- Ability to coordinate with multiple departments.

Qualification:

- Minimum: 12th Pass / Graduate.
- A diploma or graduate in automobile, management, marketing, commerce, or a related field will be preferred.

Experience:

- 1–3 years of experience in Customer Relationship Management, Automobile Dealership/Workshop, Customer Service, Front Office, or a similar role preferred.

Experience:

- Customer relationship management: 2 years (Required)

Work Location: In person

📌 Customer Relationship Executive (Raigarh)
🏢 SHREE BAJRANG TECHNO ENGINEER
📍 Raigarh