Job Title: Customer Support Executive
Industry: Travel & Tourism
Experience: 4+ Years
Location: Gurugram

Key Responsibilities
 Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance.
 Provide accurate information regarding airfares, policies, travel regulations,
and airline guidelines.
 Resolve customer complaints and issues in a professional and timely
manner.
 Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.
 Manage booking amendments, schedule changes, and refund requests.
 Maintain detailed records of customer interactions in CRM systems.
 Ensure high customer satisfaction and maintain service quality standards.




 Assist customers with post-booking support and travel-related queries.

Requirements
 Solid knowledge of flight bookings, GDS systems (Amadeus / Galileo /
Sabre) is preferred.
 Excellent verbal and written communication skills.
 Ability to handle customer escalations and complex travel queries
 Experience handling UK travel customers

Interested candidates can apply on [email protected]

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Gurugram)
🏢 Province Infotech
📍 Gurugram