Key Account Manager – Logistics

Key Responsibilities:

- Manage key customer accounts and ensure high customer satisfaction and retention.
- Understand customer requirements and coordinate with operations, pricing, and overseas teams.
- Resolve customer issues and ensure timely communication and shipment execution.
- Develop account growth strategies to achieve 20%+ business growth from existing customers.
- Identify cross-selling and upselling opportunities across freight forwarding, warehousing, transportation, and customs services.
- Monitor shipment performance, customer KPIs, profitability, and service levels.
- Build strong relationships with key decision-makers and stakeholders.
- Prepare account reviews, forecasts, and business reports.
- Support business development and customer retention initiatives.

Requirements:

- Graduate in any discipline; MBA preferred.




- 7+ years of experience in Freight Forwarding, Logistics, NVOCC, or Shipping Line.
- Experience handling Reefer Export customers preferred.
- Strong customer relationship management, negotiation, and business development skills.
- Excellent communication and presentation skills.
- Valuable knowledge of international freight forwarding, shipping, and supply chain operations.

Pay: ₹400,000.00 - ₹1,100,000.00 per year

Application Question(s):

- How many years do you have experiences in key accounts manager?
- Do you have experience in freight forwarding?
- What is your current ctc & expectation ctc?
- Are you comfortable for fort location?

Work Location: In person

📌 Key Accounts Manager (Logistics) (Mumbai)
🏢 activity next business solutions
📍 Mumbai