Manage customer enquiries, complaints and service-related feedback. Monitor customer satisfaction and improve customer experience. Handle customer complaints and ensure timely resolution. Coordinate with Sales, Service, Bodyshop, Spare Parts and Accounts departments. Monitor service follow-up calls and customer feedback. Track CSI (Customer Satisfaction Index) and customer retention. Ensure proper follow-up of service customers and missed appointments. Monitor customer complaints through CRM/DMS software. Conduct customer satisfaction calls after vehicle delivery/service. Prepare daily, weekly and monthly customer-care reports. Identify recurring complaints and coordinate corrective action. Handle escalated customer issues professionally. Support dealership customer-retention and loyalty activities. Train and guide Customer Care Executives. Ensure manufacturer/dealer customer-care standards are followed.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:

- Flexible schedule

Work Location: In person

📌 Customer care manager (Madurai)
🏢 karthickkumar lorry service
📍 Madurai