JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description
Assistant Manager - Soft Services

Job Summary: We are seeking a proactive and detail-oriented Assistant Soft Services Manager to support the daily operations of our facility's non-technical services. In this role, you will assist in overseeing critical workplace services, including housekeeping, security, landscaping, waste management, and catering. You will work closely with the Soft Services Manager to ensure all vendor operations meet strict quality standards, comply with health and safety regulations, and provide a safe, clean, and welcoming environment for all employees and visitors.Key Responsibilities:
Vendor & Contractor Management: Assist in monitoring the performance of third-party vendors to ensure strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Quality Assurance & Audits: Conduct regular site walkthroughs, inspections, and audits to ensure the highest standards of cleanliness, hygiene, and overall facility upkeep are maintained.
Health & Safety Compliance: Ensure all soft service activities comply with local environmental, health, and safety regulations.



Assist in conducting risk assessments and completing incident reports.
Operational Support: Support the coordination of mailroom operations, reception, cafeteria/catering services, and meeting room or event setups.
Customer Service: Act as a point of contact for employee or tenant requests, addressing and resolving complaints or facility issues promptly and professionally.
Reporting & Administration: Assist in tracking departmental budgets, verifying vendor invoices, and managing inventory for soft services supplies. Prepare routine operational performance reports for senior management.
Team Leadership: Supervise on-site support staff and vendor teams, provide necessary guidance or training, and foster a culture of excellent customer service.

Qualifications and Requirements:
Education: Bachelor’s degree in Facility Management, Business Administration, Hospitality, or a related field.
Experience: 2–4 years of proven experience in facility management, hospitality, or corporate soft services operations.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Computer-Aided Facility Management (CAFM) systems, Workday, or Helpdesk ticketing software is highly preferred.
Soft Skills: Strong interpersonal and written communication skills, excellent problem-solving abilities, high attention to detail, and a customer-centric mindset.




If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive advantages package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant Facility Manager - Soft Service (Hyderabad)
🏢 JLL
📍 Hyderabad