- Handle customer inquiries via WhatsApp, phone calls, and email.
- Prepare domestic and international holiday quotations.
- Book hotels, flights, visas, transfers, and sightseeing.
- Follow up with leads and convert inquiries into bookings.
- Coordinate with suppliers and hotel partners.
- Provide excellent customer service before, during, and after travel.
- Maintain booking records and update CRM/Excel.
- Achieve monthly sales and customer satisfaction targets.