Position: Service Manager

- Reporting To: Service Head / Management
- Education: Diploma / B.E. / B.Tech. – Mechanical / Refrigeration & Air Conditioning (RAC)
- Working Days: 6 Days (Weekly Off: Tuesday)
- Working Hours: 9:00 AM to 5:30 PM
- Job Type: Full-time
- Experience: 5–10 Years
- Role Overview

The Service Manager will be responsible for managing and overseeing the complete service operations for industrial process chillers and HVAC systems. The role involves leading the service team, ensuring timely installation and commissioning, managing preventive and breakdown maintenance activities, resolving critical technical issues, and maintaining strong customer relationships.

The Service Manager will also coordinate with internal teams, customers, vendors, and management to ensure efficient service delivery, minimum equipment downtime, and high customer satisfaction.

Responsibilities and Duties

- Manage and oversee day-to-day service operations for Industrial Process Chillers and HVAC systems.
- Lead, guide, and monitor Service Engineers and Technicians to ensure effective service delivery.
- Plan and coordinate installation, commissioning, preventive maintenance, and breakdown maintenance activities.
- Allocate service calls and site assignments to engineers and technicians based on priority and technical requirements.
- Handle critical breakdowns and provide technical support for complex refrigeration, electrical, and mechanical issues.
- Ensure timely resolution of customer complaints and service requests.
- Visit customer sites whenever required for critical troubleshooting, inspections, commissioning, and customer meetings.
- Monitor service response time, turnaround time, pending service calls, and closure status.
- Coordinate with the Service Head and management regarding service operations, escalations,



and technical issues.
- Maintain and review service reports, maintenance records, breakdown reports, and other service documentation.
- Coordinate with the Sales, Projects, Production, and Spare Parts teams for smooth service execution.
- Identify spare parts and material requirements for service activities and coordinate with the concerned department.
- Ensure proper adherence to service procedures, safety standards, and company policies.
- Develop and maintain strong relationships with customers and ensure a high level of customer satisfaction.
- Handle service-related escalations and ensure appropriate corrective and preventive actions.
- Conduct regular performance reviews and provide technical guidance to the service team.
- Identify training requirements and support technical skill development of engineers and technicians.
- Monitor service-related costs, manpower utilization, travel requirements, and overall operational efficiency.
- Prepare periodic service performance reports and provide updates to management.
- Willingness to travel to customer locations across assigned territories whenever required.

Required Technical Skills

- Industrial Chiller Servicing
- HVAC System Maintenance
- Refrigeration System Troubleshooting
- Pressure Testing
- Vacuuming
- Refrigerant Gas Charging
- Brazing
- Electrical Troubleshooting
- Preventive Maintenance
- Breakdown Maintenance
- Installation & Commissioning




- Split AC / Ductable AC / VRF / VRV Systems
- Compressor & Refrigeration Circuit Troubleshooting
- Customer Complaint Handling
- Service Team Management
- Technical Documentation & Reporting

Managerial & Soft Skills

- Strong team leadership and people-management skills
- Excellent customer handling and communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle multiple service activities simultaneously
- Good planning and coordination skills
- Ability to manage service escalations effectively
- Strong ownership and accountability
- Good reporting and documentation skills
- Ability to work under pressure and meet service timelines
- Willingness to travel for customer visits and critical service requirements

Industry

Industrial Refrigeration / Process Chillers / HVAC

Experience

5–10 Years of relevant experience in industrial refrigeration, chillers, HVAC, or related service operations.

Candidates with experience in Industrial Chillers / Process Chillers / HVAC Service Management will be preferred.

Qualifications

Diploma / B.E. / B.Tech. in Mechanical Engineering or Refrigeration & Air Conditioning (RAC)

Language

Languages Known: Hindi and/or Local Language
Valuable communication skills in English will be an added advantage.

Benefits

- PF & ESIC as applicable
- Travel Allowance for official site visits
- Training and Skill Development
- Career Growth Opportunities
- Opportunity to work with an established industrial refrigeration and HVAC company
- Exposure to advanced refrigeration and cooling technologies

Pay: ₹60,000.00 - ₹70,000.00 per month

Experience:

- Service Manager: 5 years (Required)

Location:

- Sanand, Gujarat (Sanand) (Required)

Work Location: In person

📌 Service Manager (Sanand)
🏢 NotDisclosed
📍 Sanand