The Customer Experience & Fulfillment Coordinator provides a seamless shopping experience by handling customer inquiries, order tracking, and fulfillment coordination with drop shipping suppliers. This role ensures timely delivery, resolves customer issues, and maintains positive customer interactions to drive retention.
Key Responsibilities:
- Manage customer support via email, chat, and phone, responding to inquiries about orders, products, and returns.
- Coordinate with dropshipping suppliers to track and fulfill customer orders accurately and promptly.
- Handle order issues, including delays, returns, and exchanges, ensuring a smooth customer experience.
- Maintain accurate records of all orders, returns, and customer interactions.
- Assist in monitoring customer feedback and reviews to identify areas for service improvement.
Qualifications:
- Experience in customer service or fulfillment, preferably in an eCommerce or drop shipping workplace.
- Strong communication and problem-solving skills.
- Familiarity with order management and customer support platforms is a plus.
Job Types: Full-time, Permanent
Pay: Up to ₹20,000.00 per month
Experience:
- E-Commerce: 1 year (Required)
- Microsoft Excel: 1 year (Required)
- Customer service: 1 year (Required)