Support Engineer Intern – Job Description (iCloudEMS)

Position: Support Engineer Intern
Company: iCloudEMS
Location: Remote
Duration: 12month Internship

About the Role

We are looking for a Support Engineer Intern to assist our clients in using the iCloudEMS Education ERP platform. The intern will work closely with the Support, Implementation, and Development teams to resolve customer issues, provide product training, and ensure smooth operation of ERP modules.

Responsibilities

- Provide first-level technical support to clients via phone, email, and ticketing systems.
- Troubleshoot issues related to ERP modules such as Admission, Academics, Finance, HRMS, LMS, and Online Examination.
- Log, track, and escalate issues to the development team when required.
- Assist in software testing and verification of bug fixes.
- Create and update support documentation, user guides, and FAQs.
- Conduct basic SQL queries for data validation and issue analysis.
- Support client onboarding and training activities.
- Maintain high customer satisfaction and timely issue resolution.

Required Skills





- Bachelor's degree (Pursuing/Completed) in Computer Science, IT, BCA, MCA, B.Tech, or related field.
- Basic knowledge of SQL/MySQL and databases.
- Understanding of web applications and software troubleshooting.
- Good communication and problem-solving skills.
- Ability to learn quickly and work in a team workplace.
- Knowledge of PHP, HTML, CSS, or JavaScript will be an added advantage.

What You'll Gain

- Hands-on experience with a leading Education ERP product.
- Exposure to client handling and enterprise software support.
- Opportunity to work with development and implementation teams.
- Internship certificate and potential full-time employment opportunity based on performance.

Stipend: As per company norms.
Experience: Freshers / 0–1 Year.
Employment Type: Internship

Pay: ₹5,000.00 per month

Benefits:

- Work from home

Experience:

- MySQL: 1 year (Required)
- PHP: 1 year (Preferred)

Work Location: Remote

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