To drive jewellery sales by providing excellent customer service, understanding customer requirements, presenting suitable products, and achieving assigned sales targets.
Key Responsibilities
- Welcome and assist customers in the showroom.
- Understand customer needs, preferences, and budget.
- Explain product details including purity, weight, pricing, making charges, and offers.
- Achieve monthly and annual sales targets.
- Generate leads and follow up with existing and prospective customers.
- Build strong relationships with customers and encourage repeat business.
- Maintain proper product display and showroom standards.
- Maintain customer and sales records.
- Follow company policies, procedures, and security guidelines.
Required Skills
- Excellent communication and customer-handling skills.
- Strong sales and negotiation ability.
- Target-oriented and self-motivated.
- Valuable personality and professional grooming.
- Basic computer knowledge.
- Jewellery product knowledge will be an advantage.
- Ability to upsell and cross-sell products.
Qualification & Experience
- 12th Pass / Graduate.
- 1–3 years of retail sales experience preferred.
- Experience in jewellery, luxury retail, fashion, or premium products will be an advantage.
Performance Parameters
- Sales target achievement
- Customer conversion
- Repeat customer sales
- Lead generation and follow-up
- Average bill value
- Customer satisfaction
- Upselling and cross-selling