Job DescriptionWe are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full-time, in office position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction. You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment.
nKey Responsibilities
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- Respond to customer inquiries via phone, email, and live chat.n
- Resolve customer issues promptly while maintaining a high level of professionalism.n
- Coordinate with technical and internal teams to ensure timely issue resolution.n
- Track, document, and manage support tickets until closure.n
- Escalate complex issues to the appropriate teams when required.n




- Maintain accurate records of customer interactions and follow-ups.n
- Ensure customer satisfaction by providing timely updates and effective communication.n
- Contribute to improving support processes and operational efficiency.n

nQualifications
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- Excellent verbal and written English communication skills.n
- Strong customer service and interpersonal skills.n
- Good analytical and problem-solving abilities.n
- Basic technical understanding of websites, software applications, or digital products.n
- Ability to multitask and prioritize work effectively.n
- Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory.n
- Freshers with excellent communication skills are welcome to apply.n

nRequirements
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- Must be willing to work Night Shift (9:00 PM – 6:00 AM IST).n
- Must be able to work from the Vadodara office.n
- Comfortable interacting with international clients.n
- Strong tea

📌 Customer Support Specialist (Mandvi)
🏢 Vrundaz Technology
📍 Mandvi