Job DescriptionLocation: Bangalore
nExperience: 8+
nJob Type: Full-Time
nAbout the Company
nWe are looking for a skilled Genesys Cloud Contact Center Engineer with 8+ years of experience in designing, implementing, and supporting cloud-based contact center solutions. The ideal candidate should have strong hands-on experience with Genesys Cloud CX, IVR development, call routing, integrations, reporting, and troubleshooting.
nAbout the Role
nWe are looking for a skilled Genesys Cloud Contact Center Engineer with 4+ years of experience in designing, implementing, and supporting cloud-based contact center solutions. The ideal candidate should have strong hands-on experience with Genesys Cloud CX, IVR development, call routing, integrations, reporting, and troubleshooting.
nResponsibilities
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- Configure, administer, and support Genesys Cloud CX environment.n
- Design and develop IVR, call flows, routing strategies, queues, and skills-based routing.n
- Manage inbound, outbound, email, chat, messaging, and digital channels.n




- Integrate Genesys Cloud with CRM and third-party applications using APIs.n
- Monitor platform performance and ensure high availability and service quality.n
- Troubleshoot call flow, routing, and telephony-related issues.n
- Configure user provisioning, roles, permissions, and security settings.n
- Generate and analyze operational reports, dashboards, and workforce metrics.n
- Support upgrades, enhancements, and migration activities.n
- Collaborate with business stakeholders and technical teams to implement new requirements.n

nQualifications
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- 4+ years of experience in Contact Center technologies.n

nRequired Skills
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- Hands-on experience with Genesys Cloud CX administration and configuration.n
- Robust knowledge of IVR, ACD, call routing, queues, and interaction management.n
- Experience with Architect, Flow Designer, Routing, and Workforce Engagement modules.n
- Understanding of SIP, VoIP, telephony, an

📌 Contact Center Specialist (Karnataka)
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📍 Karnataka