Customer Service Associate – International Voice (Banking & Cards)

Location: Goregaon/Malad, Mumbai

Process: International Voice – US Banking & Cards

Experience: 1–12 years

Salary: Up to ₹5.8 LPA

Key Responsibilities

- Handle customer queries related to banking and credit card services.
- Provide accurate resolutions and ensure customer satisfaction.
- Meet SLA, KPI, AHT, RSAT and quality targets.
- Handle complaints professionally and follow process guidelines.
- Implement feedback and process updates.

Candidate Requirements

- Graduate with 1–12 years of BPO Voice experience.
- HSC candidates with 18 months–10 years of BPO Voice experience.
- International Voice experience preferred.
- Excellent English communication skills.
- Strong customer handling and problem-solving abilities.
- Comfortable working in rotational/night shifts.

Shift

Rotational/Night shifts | 9-hour shift | 6 days working, including weekends if required.

Selection Process

HR → V&A; → Operations

V&A; Quick Track: Eligible experienced BPO candidates may be considered for direct Operations round.

📌 Customer Service Associate (Mumbai)
🏢 Aditya Jagdish Tanna (Proprietor Of Wehire Talent Solutions)
📍 Mumbai