Responsibilities -

- Provide first level contact and convey resolutions to employee issues
- Provide timely resolutions to clients issues related to health insurance policies.
- Manage client queries and concerns through phone calls, emails, or chats.
- Scrutinize the Mediclaim files.
- Utilize excellent customer service skills and exceed employees expectations
- Ensure proper recording, documentation and closure
- Preserve and grow your knowledge of help desk procedures, products and services
- Manage client queries and concerns through phone calls, emails, or chats.
- Handle customer escalations in a qualified manner to maintain high levels of satisfaction.
- Maintain accurate records of all interactions with clients.
- Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
- Maintaining TAT in solving query related claims & controlling possible escalations.

📌 Helpdesk / Digitization Executive (Chennai)
🏢 MD India Health Insurance TPA
📍 Chennai