They use their technical knowledge on ValueFirst products to make recommendations to customers to improve their experience further. They work closely with Product team to deliver seamless experience to mega customers during their entire lifecycle with the company, leading to long and successful relationship with ValueFirst. Handle the assigned customers as technical single POC, which includes: ensuring retention on technical ground, and satisfaction of the ValueFirst product and services. Keeping them abreast of new products and services that could be of value to their business. Collaborate with multiple internal teams to give the best onboarding integration experience and ensure customer satisfaction Handle escalations of customers and partner with technical and engineering team to get the issue resolved ASAP Presentation to customers on various products and services BE/BTech degree ~4-6 years of experience in handling similar role in Cpaas/SaaS industry ~ Technical Knowledge and understanding on API's, Networks, Firewall, Database ~ Robust client servicing skills; Knowledge on SMS, Email(HTML), Voice (IVR), Web notifications, Push notifications, Whatsapp and RCS, Marketing Automation platform would be an added advantage ~