- 8–12 years of experience in IT Service Management / Incident & Problem Management.
- Robust hands-on experience managing Major Incidents and Critical Production Issues.
- Proven experience in Problem Management and RCA.
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience coordinating multiple technical teams during high-severity incidents.
- Strong knowledge of SLA, KPI, and service performance management.
- Excellent documentation and reporting skills.
- Strong communication and stakeholder management capabilities.
- Ability to work under pressure and make effective decisions during critical incidents.

Preferred Experience

- ITIL certification is highly preferred.
- Experience working with enterprise ITSM tools such as ServiceNow.
- Exposure to SRE, production operations,



and service reliability practices.
- Experience working in large-scale enterprise or global delivery environments.
- Knowledge of automation and service improvement methodologies.

Key Competencies

- Strong leadership and ownership mindset.
- Excellent crisis management and decision-making skills.
- Strong analytical and problem-solving abilities.
- Excellent communication with technical and senior business stakeholders.
- Ability to manage multiple incidents and problems simultaneously.
- Strong focus on service quality, reliability, and continuous improvement.

Skills:- Incident management

📌 Major Incident Management (Bengaluru)
🏢 VY SYSTEMS PRIVATE
📍 Bengaluru