Job Description Location: Bangalore About the Team The Personal Loans team at Navi helps customers access quick, paperless, and fully digital personal loans - in a straightforward, fast, and transparent way. The Customer Success Executive Team works like Virtual Relationship Managers focusing on helping customers complete their disbursal journey through assistance and guided support over phone calls. About the Role Your focus will be on delivering a seamless, high-quality customer experience by providing tele-assistance in the loan disbursal journey. As the front line of Navi's digital lending experience, you will act as a brand ambassador for the company who ensures that approved customers successfully complete the disbursal journey. 1. Customer Ownership: Proactively connect with inbound customers who have loan offers and convert those leads into successful disbursals 2. Journey Assistance: Helping customers navigate digital journey like KYC,