Job DescriptionLocation: Outer Ring Road, Banaswadi, Bangalore
nTimings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
nRole type: Phone-based & client-facing | D2C premium brand | Not a store role
nSunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.
nRole Overview
nAs a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.
nKey Responsibilities
n
- n
- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboardingn




- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalismn
- Manage escalations tactfully, protecting customer trust and brand reputationn
- Proactively engage with premium customers to deliver a 5-star experiencen
- Educate customers on product care, warranty usage, and maintenance for long-term satisfactionn
- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectivelyn
- Maintain accurate interaction records in CRM and share feedback for process improvementn
- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase ratesn

nRole Requirements
n
- n
- Excellent spoken and written communication skillsn
- Strong interpersonal skills with empathy and problem-solving abilityn
- Skilled demeanour to handle discerning customers responsiblyn

📌 Customer Service Specialist (Karnataka)
🏢 Sunday
📍 Karnataka