Job DescriptionWe are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a solid background in BPO operations, team management, KPI monitoring
nKey Responsibilities:
nLead and motivate the BPO team handling domestic e-commerce operations.
nMonitor and achieve KPI targets related to quality, productivity, and customer satisfaction.
nEnsure adherence to process guidelines and company policies.
nConduct regular team meetings, training sessions, and performance reviews.
nManage escalations and ensure timely resolution of issues.
nCoordinate with other departments to streamline operations.
nMaintain high levels of team engagement and motivation.
nSupport in process improvements and implementation of best practices.




nOversee travel coordination and related customer inquiries as part of the process.
nRequired Skills & Experience:
nProven experience as a Team Leader in BP
nStrong understanding of KPI metrics and performance management.
nExcellent leadership, communication, and interpersonal skills.
nAbility to handle escalations and complex customer issues.
nPrior experience with travel-related processes is a plus.
nProficiency in MS Office and BPO tools.
nAbility to work in a fast-paced, target-driven environment.
nMandatory:
n
- n
- Minimum 5 years of work experience Should have worked in contact center backgroundn
- Minimum 2 years' experience as a Team leader preferredn
- Graduation Mandatoryn

nLocation: Mohali
nCTC 4.2LPA

📌 Operations Team Lead (Nagar)
🏢 TP
📍 Nagar