Job DescriptionJob Title- Senior Account Manager
nDepartment: Client Servicing / Account Management
nLocation: Mumbai (Hybrid)
nThe Senior Account Manager (SAM) acts as the strategic bridge between the client and internal teams. This role demands solid brand ownership, cross-functional leadership, and a deep understanding of digital marketing ecosystems. The SAM will lead brand strategy execution, oversee creative and content quality, ensure timely deliverables, and drive measurable business outcomes for clients.
nKey Responsibilities
n1. Brand Strategy & Monthly Planning
nLead monthly content and campaign planning aligned with each brand's objectives, tone, and marketing calendar.
nTranslate client briefs into actionable strategies and guide internal teams with clear direction.
nEnsure all planned activities are within defined scope and brand identity.
nReview and analyze campaign performance - amplify what works, rework or drop what doesn't.
nProactively recommend innovative ideas to improve engagement and ROI.
n2. Creative Quality & Brand Consistency




nReview all outgoing content and creatives to ensure alignment with:
nBrand guidelines (logo, typography, color palette)
nConceptual integrity and factual accuracy
nSpelling, grammar, and overall presentation
nEnsure that every deliverable reflects the latest client feedback and past learnings.
nMaintain high creative standards across formats (static, video, reels, blogs, etc.).
n3. Client Relationship Management
nServe as the primary point of contact for assigned clients, building trust and long-term partnerships.
nTranslate client requirements into internal briefs and ensure timely delivery.
nAnticipate client needs, address concerns proactively, and ensure client satisfaction.
nParticipate in review meetings and present performance reports with actionable insights.
n4. Feedback Tracking & Process Optimization
nMaintain a structured feedback tracker with date-wise entries, summaries, and ac

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