We're looking for Software Support Specialists (India)!

Responsibilities:

- Serve as the primary contact for technical support cases, engaging directly with customers, vendors, and resellers via phone and email to deliver prompt and professional service.
- Take complete ownership of assigned cases by managing all troubleshooting activities and guiding customers through information gathering for effective resolution.
- Resolve advanced technical issues related to dataPARC software primarily on Microsoft operating system platforms, ensuring high standards of service.
- Coordinate efficiently across internal teams to address complex cases while maintaining excellent communication and documentation throughout the process.
- Lead technical projects such as server migrations and version rollouts by identifying infrastructure requirements, coordinating with customer teams, and independently performing application-side tasks from initiation to completion.
- Develop proficiency in SQL Server Administration, T-SQL scripting, and VBA scripting as needed to support ongoing case management and project delivery.
- Create detailed documentation for solutions to technical issues, ensuring transparent communication of resolutions for both customers and internal stakeholders.




- Contribute actively to product testing and improvement by simulating customer environments, reporting bugs, assisting with updates, and providing feedback for continuous enhancement.
- Provide training sessions to customers on product functionality and customisation so they can maximise their use of the software.
- Maintain accurate time tracking for project management and billing purposes while mentoring junior team members through example-setting in technical expertise and customer service.

Qualifications & Skills:

- Strong communication skills with the ability to interact effectively with internal teams and stakeholders
- Excellent planning, organizational, and prioritization skills to manage multiple responsibilities efficiently
- Strong analytical thinking with the ability to evaluate issues and identify practical solutions
- Detail-oriented with a focus on accuracy, quality, and timely delivery of work

(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)

📌 Software Support Specialist (India)
🏢 Scout Incorporation
📍 India