- We re looking for someone who s committed to delivering outstanding service to British Council customers. You ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats.
- You ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations.
- This role requires flexibility expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives.
Qualifications & Skills:
- Strong communication skills with the ability to interact effectively with internal teams and stakeholders
- Excellent planning, organizational, and prioritization skills to manage multiple responsibilities efficiently
- Solid analytical thinking with the ability to evaluate issues and identify practical solutions
- Detail-oriented with a focus on accuracy, quality, and timely delivery of work
(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)