Customer Support Associate – Non Voice (Positive communication (Read / Write)

Flexwork

Flexwork is an AI-powered talent platform dedicated to bridging the gap between skilled professionals and meaningful employment opportunities. We connect businesses with verified talent for remote, project-based, contract, and full-time roles while empowering fresh graduates, career restarters, freelancers, and experienced professionals to build successful careers.

About Our Client

Our client is a Boston, USA-based multinational organization specializing in IT, BPO, KPO, and LPO outsourcing services. With a strong global presence, the company delivers exceptional customer experiences through operational excellence, process optimization, and technology-driven solutions.

Experience: Freshers / 0–1 Year / 2024,2025,2026 Passedout can be considered)
Qualification: Any Degree
Backlogs: Candidates with backlogs may also be considered based on the selection process.
Process: Non-Voice – Email & Chat Support
Location: Chennai
Shift: Night Rotaional shift
Employment Type: 3-6 months Probation then Full time (based on performance)

About the Role

We are looking for customer-focused individuals to join our international customer support team. The role involves assisting customers through email and live chat,



understanding their concerns and providing appropriate solutions.

Key Responsibilities

- Handle customer queries through email and chat.

- Understand customer concerns and provide accurate responses.

- Follow standard processes and escalation procedures.

- Maintain professional communication with customers.

- Update customer interactions and case details in internal systems.

- Work toward customer satisfaction and service quality targets.

Requirements

- Any graduate / diploma qualification.

- Good written and verbal English communication.

- Basic computer knowledge.

- Good typing and documentation skills.

- Willingness to work in UK/US shifts -Rotational Shift

- Freshers are welcome.

Location: Chennai - Perugudi

Walkin Drive Venue

RediSolve Software Pvt. Ltd.
4/293, 8th Floor, Co-works, Sterling Technopolis,
Old Mahabalipuram Road (OMR),
Perungudi, Chennai – 600096.

Interview Process: Assessment Round, Mock Chat & HR Manager round

If Interested , Please send across your cv to 984oo I293o - info(at)techglora(dot)com | [email protected]

Please mention "Reference: Sharmila Balaji - Flexwork " at the top of your CV. This ensures your application is considered through the appropriate recruitment channel during the screening process.

Kind regards,

Sharmila Balaji

📌 Process Associate – Freshers | Any Degree | Non Voice (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai