Customer Service Representative (Maharashtra)

Customer Service Representative (Maharashtra)

12 Aug
|
TP
|
Maharashtra

12 Aug

TP

Maharashtra

Job DescriptionJob Description: AR Executive (Voice Process) – DULY (Medical Billing)
nLocation: Thane, Maharashtra
nProcess Type: Blended (Voice Focus)
nJob Overview:-
nWe are seeking a detail-oriented and experienced Accounts Receivable (AR) Executive to join our team in Thane. This position is part of a blended voice process supporting the DULY Line of Business. The ideal candidate will be responsible for follow-ups with insurance companies, managing claim denials, and ensuring timely reimbursement for healthcare providers.
nKey Responsibilities:-
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- Follow up on pending, unpaid, or denied medical insurance claims via phone and web portals.n
- Analyze medical billing claims, identify denial trends, and take necessary corrective action for resolution.n
- Communicate effectively with US insurance representatives to resolve billing discrepancies and appeal denied claims.n
- Maintain accurate, structured documentation of all customer and payer interactions in the RCM database.n
- Meet daily, weekly,



and monthly productivity and quality metrics as outlined by operational leadership.n

nCandidate Eligibility & Criteria:-
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- Education: Higher Secondary Certificate (12th Pass) or Graduate in any discipline.n
- Experience: Minimum 6 months of mandatory experience in US Healthcare AR / Medical Billing.n
- Skills:n
- Robust verbal and written communication skills (English).n
- Good knowledge of the Revenue Cycle Management (RCM) flow, CPT/ICD codes, and claim denial handling.n
- Proficient keyboarding skills and basic computer competency.n

nShift & Work Schedule:-
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- Work Days: 5 days a week.n
- Offs: 2 rotational week-offs per week.n
- Process: Blended (Voice Process).n

nCompensation & Recruitment Details:-
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- In-Hand Salary: Up to ₹28,000 per month (determined by qualification, previous salary history, and evaluation performance).n
- Selection Process: HR Round // AMCAT Test // Operations Interviewn

nHow To Apply ?


📌 Customer Service Representative (Maharashtra)
🏢 TP
📍 Maharashtra

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