Client Relationship Executive

This role serves as the primary point of contact for clients and visitors, ensuring a welcoming and professional first impression. You will manage all client inquiries promptly and professionally across various channels, validate client information, record it accurately in the CRM, and ensure no client call goes unanswered, contributing to a seamless and luxurious client experience.

Key Responsibilities:

- Client Interaction & Reception:
- Serve as the primary point of contact for clients and visitors.
- Handle all client inquiries via calls, marketing campaigns, and referrals.
- Validate client information according to company criteria and record it accurately in the CRM.
- Ensure all client calls are answered promptly and missed calls are returned without delay.

- Appointment Scheduling & Coordination:

- Schedule and confirm client appointments for Experience Centre visits.
- Welcome clients, provide initial briefings, and ensure their comfort and attention during visits.
- Conduct post-visit follow-ups and reschedule appointments as necessary.
- Keep internal teams informed of client interactions and schedules.

- Internal Liaison & Communication:

- Act as the bridge between clients and the Design team to capture initial requirements.
- Coordinate meetings, handovers, and follow-ups after initial client discussions.
- Proactively communicate client preferences, special requests, and schedule changes to relevant internal teams.

- Experience Centre & Luxury Service:

- Ensure the Experience Centre and client-facing areas are managed seamlessly, reflecting the brand's luxury standards.
- Conduct guided tours of the Experience Centre as required.
- Maintain a luxurious, welcoming, and immaculate setting for clients.
- Document client feedback and insights to continuously improve service delivery.

- Data Management & Reporting:

- Maintain structured and up-to-date records of all client interactions, appointments, and visits within the CRM.
- Prepare daily and weekly reports on client interactions, appointments,



and follow-ups.

- Events & Marketing Collaboration:

- Assist in organizing exclusive events, client days, and photoshoots.
- Collaborate with the Marketing team by sharing insights on lead quality and client interaction trends.

- Operational Support & Workplace Management:

- Oversee front desk management, including visitor reception, call handling, and hospitality.
- Manage workplace ambience, including decor, plants, pantry, and housekeeping, to maintain a premium environment.
- Coordinate with vendors, service providers, and manage facility needs.
- Maintain essential inventories, emergency supplies, and ensure safety readiness.
- Support HR and leadership in planning and executing events, celebrations, and office initiatives.
- Act as a central point of contact for operational requirements, ensuring efficiency and premium service delivery.
- Coordinate with Finance and HR teams for operational needs such as vendor payments, expense tracking, and staff attendance.

Qualifications:
- Education:
- Bachelor’s or Master’s degree in a relevant field.

- Experience:

- 5+ years in a client-facing role, specifically managing High Net Worth Individuals (HNIs) or VIP clients.
- Demonstrated exposure to luxury or premium services is strongly preferred.
- Experience from luxury hospitality (e.g., 5-star hotels), premium real estate, luxury retail, aviation, or interior design studios and architecture firms is highly preferred.
- A strong passion for luxury interiors and a keen eye for aesthetics is a definite plus.

- Skills & Attributes:

- Exceptional verbal and written communication skills.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office Suite and CRM tools; basic ERP knowledge is a plus.
- Commitment to delivering personalized, high-touch client experiences.
- Proven ability to build and nurture lasting client relationships.
- Strong adaptability and problem-solving skills.
- A collaborative team player.
- A strong passion for luxury services and a commitment to representing a prestigious brand.
- Well-groomed, poised, and professionally presented at all times.

📌 Client Relationship Executive (India)
🏢 One75mbhrm
📍 India