About the Role:

We are seeking a dedicated and empathetic Guest Relationship Executive (GRE) to join our team. In this role, you will be the primary point of contact for prospective residents and their families, guiding them through their journey to becoming part of our vibrant senior living community. Your goal is to build robust relationships, provide exceptional service, and help individuals find the perfect home.

Key Responsibilities:

- Respond to inbound inquiries and make outbound calls to prospective customers and their families.
- Effectively qualify, nurture, and follow up on leads generated from marketing campaigns and referrals.
- Schedule and coordinate site visits, ensuring a seamless experience for guests.
- Develop meaningful connections with potential residents and their families, supporting them throughout the decision-making process.
- Clearly articulate the features, benefits, facilities, and lifestyle offerings of our senior living community.
- Maintain accurate and up-to-date records of leads, follow-ups, and customer interactions within our CRM system.
- Consistently meet or exceed targets for lead conversion, site visits, and bookings.




- Collaborate effectively with sales, marketing, and operations teams to ensure an outstanding customer experience.

Performance Metrics:

- Consistent achievement of monthly lead generation and site visit targets.
- High conversion ratio from initial inquiry to confirmed bookings.
- Exceptional customer satisfaction scores, driven by professional and empathetic interactions.
- Diligent and accurate CRM updates and follow-up management.
- Demonstrated success in building strong, trusting relationships with customers and their families.

Qualifications:

- Bachelor's degree in any discipline.
- 1-5 years of experience in Pre-Sales, Telecalling, Customer Relationship Management, Inside Sales, Hospitality, Healthcare, Banking, Insurance, or Real Estate.
- Excellent verbal communication and presentation skills.
- A strong customer-centric approach with outstanding listening abilities.
- Proficiency in handling customer objections and converting inquiries into site visits.
- A positive, self-motivated, and results-oriented mindset.

📌 Guest Relationship Executive (GRE) (India)
🏢 One75mbhrm
📍 India