We are seeking an experienced and dynamic Front Office Manager to oversee all front office operations. The ideal candidate will be responsible for managing the reception area, ensuring excellent guest service, and supervising front desk staff. This role requires strong leadership skills, exceptional communication abilities, and a passion for hospitality.

Responsibilities:

- Manage and train front desk staff, including scheduling and performance evaluations.
- Ensure effective check-in and check-out processes.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Maintain high standards of customer service and guest satisfaction.
- Oversee the management of reservations and room inventory.
- Coordinate with other departments (Housekeeping, Maintenance, F&B;) to ensure smooth operations.
- Manage the front office budget and control expenses.




- Implement and enforce hotel policies and procedures.
- Ensure the reception area is clean, organized, and presentable.
- Generate reports on front office performance.

Qualifications:

- Proven experience as a Front Office Manager or in a similar supervisory role in the hospitality industry.
- Excellent knowledge of hotel operations and front desk procedures.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask and work under pressure.
- Customer-oriented approach and a passion for service excellence.
- Bachelor's degree in Hospitality Management or a related field is a plus.
- Fluency in English and Vietnamese is required.

📌 Front Office Manager (Karnataka)
🏢 KBD Sugars and Distilliaries
📍 Karnataka