Job DescriptionOracle Field Service Cloud – Functional Lead / Senior Consultant
nJob Summary
nWe are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
nThe ideal candidate should have solid hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
nExperience
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- 7–12 years of overall experience in Oracle CX / Field Service.n
- Location: Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.n
- Strong hands-on experience with Oracle Field Service Cloud.n
- Minimum 1–2 full-cycle Oracle Field Service / OFS implementations.n
- Experience working directly with business stakeholders and technical teams.n
nKey Responsibilities
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- Lead functional solution design and configuration for Oracle Field Service Cloud.n
- Conduct and support business requirement workshops, CRP, SIT, and UAT activities.n
- Configure OFS based on business requirements and field-service processes.n
- Support cutover planning, readiness activities, go-live, and hyper-care.n
- Analyze business processes and recommend appropriate OFS configurations and improvements.n
- Identify potential adoption challenges and support business users during implementation.n
- Own the creation and maintenance of Oracle Field Service training documentation and user guides.n
- Provide functional support and troubleshooting during testing and post-go-live phases.n
nRequired Functional Expertise
nThe candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
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- Work Zonesn
- Resources and resource structuresn
- Capacity and cap