Job DescriptionCompany: Codeyoung
nJob Title: Customer Success Executive
nExperience: 1–3 Years
nLocation: Work From Office (Bangalore)
nWorking Days: 6 Days a Week (Fixed Week Off)
nShift: Night Shift (US Time Zone)
nAbout Codeyoung
nCodeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential.
nRole Overview
nWe are looking for a proactive and customer-focused Customer Success Executive to build robust relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention.
nKey Responsibilities
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- Act as the primary point of contact for assigned customers.n
- Build and maintain strong relationships with parents and students.n
- Ensure a smooth onboarding experience for new customers.n
- Resolve customer concerns promptly and effectively.n
- Coordinate with internal teams to ensure timely issue resolution.n
- Monitor customer engagement and identify opportunities to improve the overall experience.n
- Conduct regular follow-ups to ensure customer satisfaction.n
- Encourage course continuation and renewals by delivering excellent service.n
- Maintain accurate customer records and interactions in the CRM.n
- Meet customer satisfaction, retention, and service quality targets.n
nRequired Skills
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- Excellent verbal and written communication skills.n
- Strong problem-solving and interpersonal skills.n
- Customer-centric approach with a positive attitude.n
- Ability to handle multiple customer interactions efficiently.n
- Basic knowledge of CRM tools is preferred.n
- Comfortable working in night shifts and a fast-paced environment.n
nEligibility
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- Bachelor's degree in any discipline.n
- 1–3 years of experience in Customer Success, Customer Support, Client Servi