Job DescriptionAbout The Role
nAs an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet start up / technology company.
nAs a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
nCore Responsibilities
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- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.n
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.n
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation,



and ongoing support for clients.n
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.n
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.n
- Deliver product demos and educate clients on best practices, current features, and industry trends to maximize their utilization and success with our platform solutions.n
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.n
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.n
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech

📌 Customer Success Manager (Maharashtra)
🏢 Media.net
📍 Maharashtra