Job DescriptionThe ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.
nResponsibilities
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- Manage and strengthen relationships with existing corporate clients.n
- Ensure high customer satisfaction through regular follow-ups and timely issue resolution.n
- Generate repeat business and identify opportunities for upselling and cross-selling.n
- Coordinate with internal teams for smooth order execution and after-sales support.n
- Prepare quotations, proposals, and maintain accurate CRM records.n
- Achieve assigned revenue targets while ensuring customer retention.n

nQualifications
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- 2–3 years of experience in Corporate B2B Sales, Key Account Management, or Relationship Management.n
- Positive understanding of IT Hardware products and solutions.n
- Strong communication, negotiation, and relationship-building skills.n
- Customer-focused, target-driven, and proactive approach.n

nKey Performance Indicators (KPIs)
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- Revenue from existing customers.n
- Customer retention and account renewal rate.n
- Repeat order conversion.n
- Upselling and cross-selling revenue.n
- Customer satisfaction score.n
- Quote-to-order conversion ratio.n
- Follow-up efficiency and response time.n
- CRM/ERP data accuracy and reporting compliance.n
- Achievement of assigned sales and revenue targets.n

nContact
nHR Bhumika Raikar
n9136485074
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📌 Relationship Manager (Maharashtra)
🏢 RAC IT SOLUTIONS
📍 Maharashtra