Job DescriptionWe’re Hiring Join a Purpose-Driven Team At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive workplace where healing and wellness can thrive. We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring. Responsibilities: 1.CRM & Funnel Ownership Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up Define and track funnel stages, SLAs, and response benchmarks Ensure consistent handling of leads across services 2.Lead Performance & Analytics Track lead sources (Meta, Google, website, partnerships, referrals, events) Analyse conversion rates, drop-offs,



and response timelines Share regular reports and insights with marketing and leadership 3.Team Leadership & Coordination Manage and coach the Response & Engagement team Set call/chat quality standards, scripts, and follow-up protocols Coordinate with therapists, counsellors, legal experts, marketing and operations teams 4.CRM Systems & Data Governance Ensure accurate lead tagging, segmentation, and documentation Work with CRM Admin/Tech to maintain automations and integrations Maintain clean, compliant, and reliable CRM data 5.CRM Process Improvement Identify gaps in lead handling and user experience Implement automation, re-engagement flows, and process optimisations Support scaling of lead volume without compromising quality Regular quality checks of the response team & monitoring Requirements: Bachelor/master's degree in marketing or a related field; CRM certifications are valued. 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector Proficiency

📌 Customer Relationship Management Manager (Bengaluru)
🏢 iDare - Support, Safety and Wellness
📍 Bengaluru