Job DescriptionJob description
nRoles and Responsibilities
nCandidate should have experience in international process as Team Leader
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- Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs.n
- Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets.n
- Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills.n
- Collaborate with other teams to resolve complex issues related to UK processes and US procedures.n
- Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents.n

nDesired Candidate Profile
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- 1-5 years of experience in BPO Operations or similar industry.n
- Robust understanding of AHT, Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management.n
- Excellent communication skills for effective team handling and leadership.n

nPlease do share your resume with below details to this email ID :
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nName
nNumber
nQualification
nDomains Handled
nCurrent Organisation
nCurrent Designation
nEmail
nNotice Period
nOverall Experience
nRelevant Experience
nCurrent CTC
nExpected CTC
nCurrent Location
nPreferred Location
nOpen to relocate
nRegards,
nCharlie HR
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📌 Customer Support Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad