Job DescriptionRoles & Responsibilities:
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- Lead and manage all University application systems including ERP, LMS, Intranet, Online Admissions, Examination Systems, and other academic and administrative applications.n
- Plan, implement, monitor, and support application lifecycle management including requirement gathering, development/customization, testing, deployment, upgrades, and maintenance.n
- Act as the primary interface between functional process owners, internal IT teams, and external vendors for application-related initiatives.n
- Oversee application support operations, including ticketing systems, issue resolution, root cause analysis, and SLA compliance.n
- Ensure effective User Acceptance Testing (UAT) for new implementations, enhancements, patches, and upgrades prior to production rollout.n
- Review and approve functional requirement documents, change requests, and system design proposals for accuracy and alignment with institutional needs.n
- Ensure data consistency, integrity, security,



and availability across all application modules and integrated systems.n
- Develop, review, and enforce SOPs, process documentation, user manuals, and training materials for application usage and support.n
- Coordinate application access management, role-based permissions, periodic user audits, and compliance with information security policies.n
- Monitor application performance, system utilization, and user adoption, and recommend improvements or optimizations.n
- Manage vendor relationships, contracts, AMC, and SLA for application platforms and service providers.n
- Support digital transformation initiatives by identifying opportunities for automation, system integration, and adoption of current technologies.n
- Prepare periodic MIS reports, dashboards, and status updates on application performance, projects, incidents, enhancements, and risks for ITKM leadership and University management.n
- Collaborate closely with IT Infrastructure, Information Sec

📌 Assistant Dircector (Amaravati)
🏢 SRM University, AP
📍 Amaravati