Job DescriptionPosition Purpose
nManaging customer orders and customer enquiries while highly driving efficiency and accuracy.
nThis position is responsible for...
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- Timely and accurate entry of Orders into SAP to ensure customer satisfactionn
- Support customer order queries across all ordering method types (phone, email, web portal and EDI)n
- Meet set KPIs ensuring all performance targets are achievedn
- Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholdersn
- Attending to Inbound calls and emails in a prompt and skilled mannern

nKey Accountabilities
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- Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraintsn
- Follow directive of Orders Team Leadern
- Complete all tasks and duties as reasonably requested by your Team Leadern




- Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer servicen
- Help develop and implement customer service metrics that assist in managing performancen
- Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiativesn
- Contribute to support and drive set logistics and distribution proceduresn
- Instil a mind-set of continuous improvement individually as well as a teamn

nHealth, Safety and Environment (HSE) Accountabilities
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- Promote and participate in the Safety Management System and develop a proactive safety culture.n
- Be a role model for working safely and promoting a safe working environment.n
- Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.n
- Proactively contribute to the identification and resolution of workplace hazards.n
- Work safely at all times.

📌 Orders Team Member (Chennai)
🏢 lactalis india
📍 Chennai