Job DescriptionJOB DESCRIPTION :
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- Engages in Customer Escalations.n
- Management of daily activities of a team size of 300+ analystsn
- Ensures achievement of all system, team and individual Customer Service goals and standardsn
- Manages Key performance indicatorsn
- Maintain complete knowledge of all service tasks and programs, as well as system andn
ntelecommunications capabilities
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- Responsible for administrative aspects including reportingn
- Superior communication (oral, written), presentation, and interpersonal skillsn
- Demonstrated ability to develop and implement process enhancements including technology and performancen
- Ability to plan, prioritize, organize and communicate/sell effectivelyn
- Proficiency in Work-force management applications, Quality tools and technologiesn
- Experienced in goal setting (defining and prioritizing specific, driving objectives)n
- Responsible for Process level compliance on various standards.n
- Backup for the SDL in absencen
- Robust domain experience in GIS and Mappingn