Job Title: International Voice Process Executive (US/UK)
Experience
- 1 Months 3 Years
Location
- Chennai
Employment Type
- Full-Time
Job Description
We are looking for enthusiastic and customer-focused professionals with experience in handling US or UK voice process . The ideal candidate should possess excellent verbal communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently while maintaining high service standards.
Key Responsibilities
- Handle inbound and outbound calls for US/UK customers.
- Resolve customer queries and provide accurate information.
- Deliver exceptional customer service while meeting quality standards.
- Maintain customer records and update CRM systems.
- Achieve daily and monthly performance targets.
- Escalate complex issues to the appropriate team when required.
- Ensure compliance with company policies and process guidelines.
Required Skills
- Excellent spoken English with a neutral accent.
- Experience in US/UK Voice Process or International BPO.
- Strong communication and active listening skills.
- Good problem-solving and customer-handling abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational/night shifts.
- Immediate Joiners preferred.
Preferred Experience
- International Voice Process
- Customer Support
- Technical Support
- Sales Process
- Collections
- Chat & Email Support (Optional)
Interview Process
- HR Screening
- Voice & Communication Assessment
- Operations Round
- Final HR Discussion
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Market-competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Voice Process (Chennai)
🏢 Sutherland
📍 Chennai
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