Exp: 3 to 6 yearsJob Role : Technical Account / Customer Success ManagerJob Location: Noida , sector 60 , All 5 days WFOShift Timings : EST time zone ( 6:30 PM to 3:30 AM)Job Description:Own the end to end technical relationship for a portfolio is largest and moststrategic merchants, often at C level or VP level engineering stakeholders.Lead complex, multi-phase integration and optimization initiatives, including customimplementations, platform migrations, and large scale upsell or cross sell efforts.Serve as the executive level technical escalation point, resolving high stakes, highvisibility technical issues under time pressure.Proactively identify growth opportunities within strategic accounts by deeplyunderstanding merchant architecture, roadmap, and business goals.Partner with Product and R&D; leadership to influence roadmap based on strategicmerchant needs, and represent the voice of our biggest customers internally.Build scalable frameworks, tooling, and best practices that can be applied across thebroader TAM organization, not just individual accounts.Own quantifiable outcomes tied to strategic account health: reduced time to value,expansion revenue enabled,



escalation reduction, and merchant retention.Qualifications3 or more years of experience in a Technical Account Manager, Solutions Engineer orSolutions Architect roles, with direct experience supporting large, complex enterprisecustomers.Track record of owning strategic, high-revenue enterprise relationships end to end,including navigating executive stakeholders on both the merchant and internal side.Deep technical background, including hands on experience with SQL, API integrations,log analysis, and reading source code at a level that allows independent technicalinvestigation without heavy engineering support.Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiativesfrom strategy through execution.Strong executive communication skills, comfortable presenting technical strategy tosenior leadership on both sides.Proactive mindset and robust ownership.Excellent written and spoken English.Experience in E-commerce, payments, or FinTech, particularly with large scale USretailers, is a significant advantage.

📌 Technical Account Manager (Kanpur)
🏢 Tenarai
📍 Kanpur