Job Description

Hiring: Hotel Engine Executive | US Voice Process

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Are you passionate about customer engagement, hospitality, and delivering exceptional service? We are looking for dynamic professionals with a robust hospitality background to join our growing team.

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Key Responsibilities

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- Handle customer interactions related to retention, account recovery, collections, and upselling.n
- Understand customer needs and provide effective solutions while ensuring a positive customer experience.n
- Promote relevant products and services to maximize customer value and revenue.n
- Maintain accurate records of customer interactions and follow established processes.n
- Resolve customer concerns professionally and escalate complex cases when required.n
- Consistently achieve quality, productivity, and performance targets.n

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Eligibility Criteria

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- Undergraduate or Graduate from any discipline.n
- Minimum 6 months of BPO experience in Retention, Recovery, Collections, or Upselling.n
- Hospitality background is mandatory.n




- Excellent verbal communication skills with the ability to handle US voice interactions.n
- C1 US Voice Versant certification/level preferred.n
- Strong customer handling, negotiation, and problem-solving skills.n
- Ability to work in a fast-paced, target-driven environment.n

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Preferred Candidate Profile

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- Experience in customer retention and revenue generation.n
- Confident in handling objections and converting opportunities.n
- Strong interpersonal and relationship-building skills.n
- Self-motivated with a customer-first approach.n

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Interested candidates can share their updated resume at:

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[email protected]

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Join us and build your career in a dynamic hospitality-focused customer service workplace!

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#Hiring #HotelEngine #HospitalityJobs #CustomerSupport #BPOJobs #USVoiceProcess #Retention #Collections #Upselling #CustomerService #BPOHiring #ImmediateHiring #JobOpening

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